Privacy Policy

Interpretation and Definitions

Interpretation

The words with initial capital letters have defined meanings under the following conditions. These definitions apply whether they appear in singular or plural form.

Definitions

For the purpose of this Privacy Policy:

Account

A unique account created for You to access our services or make purchases.

Affiliate

An entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest, or other voting securities.

Company

Refers to Magic Zone Retail Pvt Ltd (CIN: U47722UP2025OPC239064), Lucknow, Uttar Pradesh.

Cookies

Small files placed on Your computer or device by our website, containing details of Your browsing history and preferences.

Country

India (State: Uttar Pradesh)

Device

Any device that can access our services such as a computer, mobile phone, or digital tablet.

Personal Data / Personal Information

Any information that relates to an identified or identifiable individual. The terms are used interchangeably in this policy.

Service

Our retail services provided through physical stores and any online platforms.

Service Provider

Any natural or legal person who processes data on behalf of the Company, including third-party companies or individuals employed to facilitate our services.

Usage Data

Data collected automatically, either generated by the use of our services or from our infrastructure (e.g., page visit duration).

You / Customer

The individual accessing or using our services, or the company/legal entity on whose behalf such individual is accessing or using our services.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

When using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You, including but not limited to:

Full name (first name and last name)
Contact phone number
Email address
Complete address including street, city, state, PIN code
Date of birth (for age verification where required)
Payment information (processed securely by our payment partners)

Usage Data

Usage Data is collected automatically when interacting with our services, both online and offline where applicable.

This may include:

Device's Internet Protocol address (IP address)
Browser type and version
Pages visited on our website/app
Time and date of Your visit
Time spent on pages
Unique device identifiers and diagnostic data
Purchase history and preferences

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to enhance Your shopping experience, remember Your preferences, and analyze service usage.

You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, some features of our Service may not function properly without Cookies.

Mobile Data

When accessing our services through mobile devices, We may collect device-specific information including device type, unique device ID, mobile operating system, and mobile browser type.

This helps us optimize our services for different devices and screen sizes.

Use of Your Personal Data

MAGIC ZONE RETAIL uses Personal Data for the following purposes:

Service Delivery: To provide and maintain our retail services, including processing purchases, deliveries, and returns.
Account Management: To manage Your registration and account as a valued customer.
Contract Performance: To fulfill purchase contracts for products or services You have acquired.
Customer Communication: To contact You via email, telephone calls, SMS, or other appropriate means regarding orders, services, or inquiries.
Marketing & Updates: To provide You with news, special offers, and information about new products, services, and events (only with Your consent).
Request Management: To address and manage Your requests to Us regarding our products or services.
Business Operations: For business transfers, mergers, acquisitions, or other corporate transactions.
Analytics & Improvement: For data analysis, identifying usage trends, evaluating promotional campaigns, and improving our services.

Retention of Your Personal Data

The Company retains Your Personal Data only for as long as necessary for the purposes outlined in this Privacy Policy. We retain and use Your Personal Data to comply with legal obligations, resolve disputes, and enforce our agreements and policies.

Data Type	Retention Period	Purpose of Retention
Customer Accounts	Duration of active account + 36 months after last activity	Customer relationship management and service continuity
Transaction Records	7 years (as required by Indian tax laws)	Legal compliance and financial auditing
Website Analytics	Up to 26 months from collection	Service improvement and trend analysis
Server Logs	12 months	Security monitoring and troubleshooting
Customer Service Records	36 months from resolution	Quality assurance and dispute resolution

We may retain Personal Data beyond stated periods for specific reasons:

Legal Obligations: When required by law to retain specific data (e.g., financial records for tax authorities under Indian laws).
Legal Proceedings: Data necessary to establish, exercise, or defend legal claims.
Your Request: If You specifically request extended retention of certain information.
Technical Requirements: Data existing in backup systems scheduled for routine deletion.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices in Lucknow and in any other locations where processing partners are located. This means Your information may be transferred to — and maintained on — systems located outside of Your state, province, or country where data protection laws may differ.

MAGIC ZONE RETAIL ensures that all data transfers comply with applicable data protection laws. We implement adequate safeguards, including standard contractual clauses where required, to ensure Your data is protected according to this Privacy Policy regardless of where it is processed.

Disclosure of Your Personal Data

Business Transactions

If MAGIC ZONE RETAIL is involved in a merger, acquisition, or asset sale, Your Personal Data may be transferred. We will notify You before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Legal Compliance

Under certain circumstances, We may be required to disclose Your Personal Data if required by law or in response to valid requests by public authorities (e.g., courts, government agencies).

Other Legal Requirements

The Company may disclose Your Personal Data when we believe in good faith that such disclosure is necessary to:

Comply with legal obligations under Indian law
Protect and defend the rights or property of MAGIC ZONE RETAIL
Prevent or investigate possible wrongdoing in connection with our services
Ensure personal safety of customers, employees, or the public
Protect against legal liability

Security of Your Personal Data

At MAGIC ZONE RETAIL, we implement appropriate technical and organizational security measures to protect Your Personal Data against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

Secure Socket Layer (SSL) encryption for online transactions
Regular security assessments and vulnerability testing
Access controls and authentication mechanisms
Employee training on data protection and privacy
Secure data storage with regular backups

While we strive to use commercially acceptable means to protect Your Personal Data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we continuously work to maintain the highest security standards.

Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect Personal Data from children under 16. If You are a parent or guardian and become aware that Your child has provided us with Personal Data, please contact us immediately.

If we discover that we have collected Personal Data from anyone under 16 without verification of parental consent, we take immediate steps to remove that information from our servers and terminate the associated account if applicable.

Changes to this Privacy Policy

We may update Our Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will notify You of any significant changes by:

Posting the updated Privacy Policy on this page
Sending notification via email (if You have provided Your email address)
Displaying prominent notices in our stores (for major changes)

The "Last updated" date at the top of this Privacy Policy indicates when revisions were made. We encourage You to review this Privacy Policy periodically for any updates.

Changes to this Privacy Policy are effective immediately upon posting unless otherwise specified. Your continued use of our services after changes constitutes acceptance of the updated policy.

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